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Sound Telecom, a Seattle-based provider of telephone answering, call center and cloud-based phone services, is now delivering inbound call center services to Baby’s Journey, a Pawtucket, Rhode Island-based provider of baby care products.  Baby’s Journey will benefit from Sound Telecom’s inbound call center services to deliver high level of customer care to new parents and their dear ones looking for high-quality products for their infants.

Being a new entrant in this segment customer care is extremely important for Baby’s Journey, according to the company’s president Steven Gibree. Commenting on the services delivered by Sound Telecom, Gibree said, “Sound Telecom’s extensive industry experience and commitment to 100 percent consumer and client satisfaction made them an ideal partner. With their state of the art technology and 24/7 answering capabilities Sound Telecom is well positioned to support Baby’s Journey’s growing product line.”

Sound Telecom has already implemented the inbound call center services for the firm. Their call center mainly receives calls from moms and dads that want to make sure they are setting up and using their product correctly, according to John Dubay, Sound Telecom’s director of Operations.

Some of the main products from Baby’s Journey include The Bath Hammock, which keeps baby calm and relaxed during bath time; the patented Roller-Sling that easily retracts into the secure base which folds for travel and storage.  Baby’s Journey is now shipping close to 20 new products at top name retailers such as Babies ‘R Us, Buy Buy Baby, and Baby Depot.

Sound Telecom is supporting Baby’s Journey’s endeavor by delivering quality customer service and technical support for the entire Baby’s Journey product line, company officials stated.

Recently Sound Telecom implemented a strategy to improve lead generation at its call centers. Thanks to this Conversion Rate Optimization (CRO) solution, the company is able to better secure the qualified leads could be better and see an increased return on investment (ROI).