TMCnews Featured Article

Acqueon Technologies is giving contact centers greater agility and the ability to support innovative telephony and web mashups.

The company has announced the release of AiQ 4.0, the latest version of Acqueon iQ- AiQ 4.0 to this end.

Acqueon Technologies’ latest release offers new social media and mobile application features that boosts the customer experience and delivers an improved SIP engine.

With this launch, Acqueon is allowing companies to offer several next generation communication channels in their contact centers along with the traditional channels of voice and email.

Companies can leverage a universal work assignment engine to service and route their customer interactions to the right resources based the context of their current and past interaction history.

AiQ 4.0 features the CloneMe technology that reduces the time callers need to wait to talk to an agent. This technology also allows callers to continue an interaction with the same agent even if the interaction was interrupted unexpectedly.

Acqueon Technologies specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These offering use business logic to deliver a distinctive customer experience by enabling organizations to interact and relate with their customers.

The company notes that AiQ 4.0 is the first version based on Voxeo's (News - Alert) Prism Technology.

The SIP standards-based Voxeo's Unified Communications Server engine supports interoperability across all SIP compliant contact center products.

Acqueon’s AiQ 4.0 allows Contact Centers to create and deploy new technologies and applications faster, enjoying a competitive edge in this tough business environment.

Read a related article at TMCnet “Acqueon Intros New Communications and Notifications Management Application.”

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page