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Drishti, a provider of contact center software and enterprise communications solutions, announced that Selfinity BPO, a global sales and marketing company, has selected its Ameyo call center software platform.

Drishti’s Ameyo is an all-in-one Contact Center Software with high-end capabilities for inbound, outbound and blended processes of large contact centers. It seamlessly maps to the existing business processes of an enterprise.

The solution delivered more connects and ultimately better resource performance at Selfinity BPO. It helped the company solve the problem of downtime that was eclipsing their business productivity.

Ameyo features service oriented architecture (SOA) and model driven architecture (MDA (News - Alert)) based solution that gives it a flexibility to allow smooth scalability of operations without much hardware investment. The user interfaces are designed such that they are easy to operate and manage. The features are backed by a reliable technology platform that delivers very high uptimes of the order 99.9 percent and more. “After experiments with the big brands as well as open-source technology platforms, our search ended with Ameyo,” said Chandrashekar N, president & CTO, Selfinity, in a statement. “The solution is reliable and delivers well in high-demanding international dialing scenarios.”

The software platform not only provided Selfinity with very meaningful agent interfaces, but also offered a single-window administrator/ supervisor view, company officials said. The entire setup implementation was extremely orchestrated and in less than 48 hours the platform was deployed and put into production. The BPO firm reported a 40 percent increase in productivity.

Earlier in April, Drishti-Soft launched a new type of Predictive Dialer that provides a way to more easily and effectively target prospective customers in various types of campaigns. Using this solution Drishti-Soft can help to decrease the complexity of customer-specific dialing processes through the new dialing mode.