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Beacon Enterprise Solutions Group, which helps in the implementation and management of Information Technology Systems (ITS) infrastructure solutions, announced it signed a new joint marketing agreement with Science Applications International Corporation (SAIC) to offer Call Center and Help Desk support services to SAIC customers.

As per the agreement, Beacon will offer Call Center and Help Desk support for SAIC's Secure Converged Solution (SCS (News - Alert)) Passive Optical Network (PON) customer base. SAIC is a provider of scientific, engineering, systems integration and technical services and solutions.

While the timing and details for the call center are being finalized, Beacon will support SAIC (News - Alert) as required by receiving, documenting and dispatching inbound calls and client requests for break / fix services, company officials said.  

Initially, Beacon will offer 24 by 7 live English-speaking support. In the second phase, the support will be expanded to international languages.  Beacon will ensure all incidents are managed to full resolution and compliance to the high standards of SAIC's Service Level Agreements (SLA) with its customers.

“This new engagement with SAIC represents an important expansion of the Core Services offered by Beacon in 2011,” said Jerry Bowman, president and COO of Beacon, in a statement. “Since 2007, we have evolved from Design and Engineering, to Contract Services in 2008, Service Delivery Management in 2009, and ITS Construction Management in 2010.”

This new joint marketing agreement will allow Beacon to offer ITS Contract Services (ICS) to the clients of SAIC's new PON solution. The introduction of this service by SAIC will help revolutionize the IT spend on converged networks.