dvsAnalytics and The Workforce Management Software Group Execute OEM Reseller Agreement
March 12, 2013
By Madhubanti Rudra, TMCnet Contributor
Today, dvsAnalytics is known for its Encore product suite that integrates customer interaction recording, quality management, and analytics software in a single package. In an effort to enhance the software suite, dvsAnalytics has forged an OEM agreement with The Workforce Management Software Group, Inc., (WFMSG). The deal allows dvsAnalytics to resell the latter’s Community workforce management solution within its existing framework.
dvsAnalytics is going to market the combined product under the "Encore Community" brand. The combined product is likely to enable WFMSG partners to quickly roll out a complete workforce management solution that boasts a number of advanced features like multi-skilled forecasting and scheduling, agent bidding and real time adherence. Also, the product will be distributed worldwide, through dvsAnalytics’ extensive channel partner network, a news statement revealed.
“dvsAnalytics has a proven industry track record and we are very pleased that they have elected to enhance their workforce optimization suite by adding Community into their Encore product line,” principal responsible for sales and marketing at WFMSG Daryl A. Gonos noted in a statement.
“Encore Community enables dvsAnalytics to expand its deliverables to existing clients and our partner network by providing a proven workforce management solution as part of our Encore product suite. End users benefit from essential workforce management features such as multi-skilled forecasting and scheduling, agent bidding and real time adherence while enjoying truly innovative, advanced features that further drive their Return-on-Investment. We are very excited to introduce Encore Community to the market,” dvsAnalytics President and CEO Kathleen Kelly (News - Alert) said.
Earlier this year, WFMSG announced that it has executed an agreement with Coordinated Systems, Inc. (CSI (News - Alert)), the providers of Virtual Observer recording and workforce optimization suite, to resell Community within its existing framework.
Edited by Amanda Ciccatelli