Enterprise workforce management and performance optimization outfit GMT Corp. will be showing off its flagship product, GMT Planet, at the Call Center and Customer Management Expo in September at the England.

 

From Sept. 22 to Sept. 23 at the Birmingham National Exposition Center in Birmingham, England, the Norcross, Georgia-based company will also demonstrate GMT On-Demand, its Software as a Service, or SaaS (News - Alert), workforce management offering; and GMT SureServices, its client care methodology.

 

Representatives will be in stand D25 at the event.

 

GMT’s workforce management and performance optimization solutions are implemented across a broad spectrum of enterprises – from banks to call centers – and designed to create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses.

 

While GMT Planet is designed to facilitate sales for contact centers – increasing conversions, improving customer satisfaction and reducing labor costs – it is also a product aimed at helping contact center customers realize a rapid return-on-investment.

 

In addition, GMT SureServices is a suite of end-to-end professional services that is designed to ensure client success throughout the entire GMT Planet implementation lifecycle.

 

“A sound workforce optimization strategy is more vitally important than ever before. Companies need to be prepared to handle not only the day-to-day challenges inherent in their workforce, but also the impact that a major health crisis, like the swine flu, may have on their operation,” said Simon Angove, chief executive officer of GMT. “GMT helps companies be prepared and ensure that they can still provide a high level of service to their customers even in trying times.”

 

Also appearing at the event is GMT client Eurostar. The company is expected to detail operational improvements they have experienced since their implementation of GMT Planet.

 

“Workforce optimization solutions such as GMT Planet can yield significant gains in terms of improved operations, increased agent retention and reduced labor costs while maintaining—or even increasing—customer service. Eurostar is a prime example of that,” said Angove.

 

These improvements, according to Angove, include improved workload forecasting; increased ability to respond to varying call arrival patterns; and improved time off and absentee management.

 

GMT Planet is primarily used in contact centers throughout the United States, United Kingdom, South Africa and New Zealand to forecast workload volume, schedule contact center agents and provide intra-day management of the operation.