Technology Marketing Corporation (TMC (News - Alert)) has chosen Ulysses Learning’s CallMentor software for one of its 2008 Product of the Year Awards, presented by Customer Interaction Solutions magazine.

 

The magazine award is presented to companies that have demonstrated a “commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine, group editorial director at TMC (News - Alert).

 

Customer Interaction Solutions magazine has covered call centers, CRM and teleservices since 1982.

 

Earlier this year Ulysses Learning, a global learning and performance improvement company, released an enhanced version of its CallMentor Learning and Performance Improvement System. The upgraded system offers additional self-directed learning capabilities designed to enable organizations the ability to use fewer resources to train large number of agents effectively, even if those agents are dispersed locally, nationally or globally.

 

Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine Nadji Tehrani said that for 11 years, the publication has recognized the most innovative products through the award.

 

“Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2008,” Tehrani said.

 

And for 11 years now Ulysses CallMentor has been on TMC’s list of top products.

 

With the addition of this enhanced self-directed learning capability, Ulysses Learning has furthered its position as the leading provider of contact center training, offering the most robust simulation-based e-Learning program in the marketplace.

 

Tehrani, speaking in general terms about all the companies that received the honor said: “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”

 

Ulysses has noted that CallMentor’s capabilities have continued to evolve in response to a need in the marketplace for the ability to train a scattered workforce efficiently and effectively in the face of reduced training budgets, according to the company.

 

Ulysses Learning's self-directed service, sales and coaching training solutions utilize their simulation-based e-Learning and blends it with other applicable learning methods that are designed to be self-directed – to achieve measurable improvement in agent performance.  This flexible approach can be used for training a handful of agents locally or for training hundreds – or even thousands – of agents located anywhere around the globe.

 

 A full list of Product of the Year winners appears below, and will be published in the January 2009 issue of Customer Interaction Solutions magazine (www.cismag.com). For more information about TMC and Customer Interaction Solutions magazine, visit www.tmcnet.com.

 

For more information on Ulysses Learning’s CallMentor Learning and Performance Improvement System, please contact [email protected] or call 1.800.662.4066 and ask to speak to a Ulysses Learning Performance Improvement Consultant.