Confirmit (News - Alert) recently announced that one of its long term clients, Beehive Research, has decided to renew its contract with the company, signing a 3-year commitment. Confirmit is an international provider of customer experience, employee engagement and market research solutions. Beehive Research, meanwhile, is an independent market research and insight consultancy. This contract renewal will allow Confirmit to continue supporting Beehive’s international panel research, customer and employee engagement programs.

Beehive has relied on Confirmit’s online feedback collection and reporting solution since 2007 and has reported satisfaction with the support that it has received. The new three year contract will ensure that Beehive continues to receive all the support it requires as it looks to expand and scale its business operations. One of the key features that Beehive relies on is Confirmit Reportal’s dashboard solutions that offer interactive, actionable survey results with instant alerts.

In a release, Paul Kavanagh, director at Beehive, said “Companies are increasingly looking for more insight, recommendations and support in driving action from their research programs. They not only want to understand the customer journey better, but also to be able to use this information to improve customer engagement and make better business decisions. We firmly believe that it’s the ability to combine strategic thinking with smart technology that enables our clients to bring the Voice of the Customer to the boardroom. Confirmit is a best of breed solution that enables us to design, build and manage global research projects, without any technologically-imposed limitations.”

Beehive has been hired by a number of international brands to carry out extensive research projects. Some of these include an international panel for Nespresso conducted in 12 countries and a current and ongoing internal IT customer satisfaction program for Mars. 

Tim Hannington, EVP, Confirmit said, “We are delighted that Beehive has decided to extend its investment in Confirmit as it expands its business across Europe and further afield. The demand for customer-centric research programs is undeniable and we have worked hard to ensure that Confirmit enables the next generation of research companies to take a more innovative and tailored approach to gathering insight.”