Call centers need the proper training, and certification requirements can help call centers stand apart from the thousands of other organizations that are on the market. These intensive training courses give agents the skills they need to operate, along with the tools they need for each and every customer interaction to be a successful one.

RCCSP, a professional education alliance for the call center, has developed a variety of courses that include a certification exam, in-house training and seminar courses for those in the call center industry. It even offers a few games from the “The Big Book of Customer Service Training Games” that can help create a sense enjoyment among the call center staff in hopes of creating a happier environment to work in.

Recently, RCCSP has just added a new course to its portfolio, titled “Designing Six Sigma Support Centers,” which applies rigorous and proven business methodology that uses data and statistical analysis to improve business performance. Six Sigma training provides a means for identifying and eliminating process variation, or defects, to improve predictability and success of business processes. Engineering or re-engineering your center to Six Sigma standards of quality can result in lower costs, minimal wait times, and high customer satisfaction.

In this course attendees will learn:

• What a Six Sigma design is
• How to use proactive methods to design or reengineering your center
• The science behind effective help desks and call centers
• Strategic support center engineering and reengineering
• How to get the center to function like a great team
• The latest tactical process engineering methods for providing the very best performance
• How to integrate a strategic design into your helpdesk

Designing Six Sigma Support Centers not only equips attendees a background of education for the call center, it is also a core course within the following certification paths: Call Center Six Sigma Black Belt and Certified Call Center Engineer (CCCE).

For more information about to registration and seminar dates, please visit RCCSP.