Missed getting on board the RCCSP Professional Education Alliance’s one-stop-shopping comprehensive set of call center/contact center training and certification courses that are being offered in New York City this month?  

There are several other opportunities this spring to engage and receive topnotch contact center training and certification from the RCCSP Professional Education Alliance at similar and conveniently-accessible venues. Among them are the popular Understanding Contact Center Fundamentals, Call Center Management Training and Certification, the intensive management and engineering Boot Camps and the Designing Six Sigma Contact Centers.

Here is the schedule:

April 11-15 Chicago, Ill., (Marriott Oak Brook)

Understanding Contact Center Fundamentals

Call Center Metrics, Data Analytics and Reporting

Fundamentals of Call Center Telecom Expense Management

Call Center Management Certification Boot Camp

Call Center Engineering Boot Camp

Supervisory and Leadership Skills for Contact Center Supervisors

Call Center Manager Training and Certification

Management Skills for New Managers

Designing Six Sigma Contact Centers

April 25-29 Houston, Texas (Alden Houston Hotel)

Understanding Contact Center Fundamentals

Call Center Management Certification Boot Camp

Call Center Metrics, Data Analytics and Reporting

Call Center Engineering Boot Camp

Call Center Manager Training and Certification

Designing Six Sigma Contact Centers

May 16-20 Atlanta, Ga. (Grand Hyatt Buckhead)

Understanding Contact Center Fundamentals

IVR Design Training: Streamlining the Customer Experience

Contact Center Metrics: Tactical Uses That Drive Performance

Call Center Director Training and Certification

Call Center Metrics, Data Analytics and Reporting

Fundamentals of Call Center Telecom Expense Management

Call Center Management Certification Boot Camp

Call Center Engineering Boot Camp

Telecom Expense Management Hands-on Boot Camp

Supervisory and Leadership Skills for Contact Center Supervisors

Fundamentals of Call Center Workforce Management

Call Center Manager Training and Certification

Workforce Management Hands-on Certification Boot Camp

Designing Six Sigma Contact Centers

June 6-10 Boston, Mass (Hyatt Regency Cambridge)

Understanding Contact Center Fundamentals

Call Center Metrics, Data Analytics and Reporting

Call Center Management Certification Boot Camp

Call Center Engineering Boot Camp

The Art of Managing Difficult Callers

Supervisory and Leadership Skills for Contact Center Supervisors

Call Center Manager Training and Certification

Designing Six Sigma Contact Centers

To help contact center professionals receive the training they need without busting limited budgets the RCCSP Professional Education Alliance will for several courses at key venues deduct round trip airfare costs from course registration fees. These are marked by an orange aircraft symbol on the course listings and descriptions on the RCCSP Professional Education Alliance’s website. Hurry though: the deals are valid only as long as the symbol appears.