Zeacom and Ronco Communications, two certified Microsoft (News - Alert) Partners, announced a strategic alliance at the 2012 Microsoft Worldwide Partner Conference (WPC). Under the alliance, the two companies will collaborate to deliver integrated communications solutions for the enterprises of all sizes.

Zeacom, an Enghouse (News - Alert) Systems subsidiary, is a global provider of multimedia contact center and business process automation and Communications Enabled Business Processes (CEBP) software. Zeacom’s (News - Alert) solutions have been designed to address the needs of three specialized areas, namely the multimedia contact center, business process automation and plug-ins for unified communications. Coming with user-friendly features, Zeacom’s products let the users quickly master the functionality to enhance performance.

Zeacom is particularly known for Zeacom Communications Center (ZCC) solution that has been designed to facilitate comprehensive management of a contact center’s dispersed agents and multiple communication channels Across the globe, ZCC is used by the customer service departments, IT helpdesks and many others to effectively control every contact within their customer interaction environment.

Ronco Communications is engaged in providing consulting, implementation and support services for UC solutions. Ronco boasts a strong team of dedicated UC engineers specializing in Voice-over-IP, conferencing, Data Networking, Contact Center, Carrier Services as well as real-time collaboration tools.

“Since our inception, Ronco has championed the practice of delivering unified communications resources that enable its customers to deliver the best possible service. Over the years, we have aligned ourselves with key technology providers, which has helped us evolve into the major ‘integrator’ of advanced, leading-edge communication technologies that we are today. Our diverse product line, anchored by the strength of our vendors, which I am proud to say now includes Zeacom, coupled with our knowledge of the industry, makes us a true family of partners,” Ronco Communications President Chris Wasp.

Zeacom Vice President of Business Development Brady Cox (News - Alert) noted that both companies share the view that in today’s volatile marketplace, businesses must be equipped with the tools to deliver an exceptional customer experience.

 “We are excited about this partnership as both Zeacom and Ronco share a commitment to and history of delivering world-class technology, solutions and services. Like Zeacom, the Ronco team believes in first-contact resolution, and knows that to thrive in today’s volatile marketplace, their customers must be equipped with the tools to deliver an exceptional customer experience,” Cox said.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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