Zeacom’s (News - Alert) Zeacom Communications Center, its chief call center software solution, is about to get a whole new stage to spotlight on.

Today, the multimedia contact center and business process automation solutions company revealed that ZCC is now available for Lync, Microsoft’s (News - Alert) software telephony platform. The news comes on the heels of a beta program in which ZCC was deployed at Lync sites in Asia Pacific and Northern Europe.

With 4,000 customer sites across the globe in tow, and deliverability of its contact center functionality on three of today’s most prevalent telephony platforms, Zeacom’s move to Lync is the next logical step for the company. ZCC will target up to 400s seats on Lync, whose users will be able to oversee the delivery of every contact, whether it’s via phone, e-mail, SMS, and social media alerts.

The ease of migrating to Lync has already been demonstrated by the Spotless Group, a $2.5 billion facilities management firm, which seamlessly transitioned 600 Australian head office employees and their IT helpdesk from their old PBX (News - Alert) to Microsoft Lync. The migration for the IT desk, which oversees the company’s payroll function, was performed in under four weeks, and now ensures that over 40,000 workers will be paid accurately and on time.

“When it comes to contact centers, it’s not what you do but how you do it that matters” said Zeacom vice president of Marketing, Sam Williams, in a press release. “Zeacom’s use of Microsoft’s native UCMA architecture and trusted conferencing platform, allows us to offer a more expansive functionality. Our heritage of using other manufacturers’ native method of integration gives us a proven track record in delivering highly functional call center and business process automation solutions.”

The company’s Zeacom Communications Center (ZCC) solution has become the definitive formula for comprehensive management of a contact center’s dispersed agents and multiple communication channels. An integrated solution with a singular user interface, ZCC is proficient in many of the core contact center capabilities, including CTI (News - Alert), presence, the agent desktop, multi-channel rules-driven single-queue routing, IVR, voice messaging, recording, agent quality assurance, social media integration, integration with Outlook, and, of course, multi-channel communications management for tasks like transfer, hold, forward, etc.

Since its beginnings, Zeacom has preserved a “channel-only” sales model and is highly committed to its global partners. By becoming a partner of Zeacom’s, companies gain an exciting new revenue stream from its affordable, scalable market-leading solutions that can be applied to almost any business out there. Another benefit, according to Williams, is access to Zeacom’s business process automation tools and services.

“Almost 25 percent of Zeacom sites use Business Process Automation or Communications Enabled Business Processes (CEBP) to drive additional productivity out of their solutions” added Williams. “We are committed to enabling our partners and systems integrators to derive profits from the delivery process automation and professional services. Putting this together, with our architectural advantages, and the range of choice clients have for telephony, we see tremendous growth opportunity with this release.”

Zeacom boasts an impressive track record for delivering cost-effective technology to help businesses maximize performance, increase customer satisfaction and differentiate themselves from the competition. Zeacom’s BPA offerings make it possible for any organization to decrease costs and eliminate common communication breakdowns by automating recurring and predictable business processes.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.