CenterSoft, Inc., a software development company which creates innovative applications for call centers, recently announced the release of its newest call center tool – Shift Logic, an employee scheduling tool featuring skills ranking, attendance management, and payroll forecasting.

“Products like Shift Logic allow the managers to put the right agents in the right time slots to better handle their calls,” said Joe Sleeman, CEO of CenterSoft, in a release. “This skills ranking feature equates to increased profitability for the centers. Surprisingly enough a great deal of call centers still use spread sheets to schedule their employees or have purchased software that is too complex to be practical for small to mid-size centers.”

A paperless system containing tools that generate and manage staff schedules to suit both the overall business requirements and the culture of the organization, Shift Logic can be utilized by managers, planners, and HR staff – with the ability to limit which functions are accessible to each person based upon their role in the company, according to the release.

“I’ve wanted this kind of tool for 5 years now” said Mark Sawyer, owner of Seacoast Marketing Group, a call center based in Maine.

Shift Logic’s target market is small- to mid-sized call centers with 25 to 300 agents.

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