Empirix (News - Alert), a provider of service quality assurance solutions for comprehensive customer experience management and end-to-end communication analysis, has enhanced its Empirix Converged Assurance Platform.

The new upgrades are for the solution’s components – the IPXplorer probes for network data collection and E-XMS management and analytics software. Another new ability is that the platform can now import and correlate data from external sources, including OSS, billing and other network monitoring systems.

Empirix explained that the Converged Assurance Platform can be deployed for monitoring the Quality of Service (QoS) and Quality of Experience (QoE) of voice, video and data applications delivered over mobile networks. The platform supposedly serves as a building block to distill network data into meaningful subscriber measurements to help CSPs achieve a positive customer experience.

The newly upgraded release can be used for monitoring the interface between the Universal Terrestrial Radio Access Network’s (UTRAN’s) circuit and packet switching core network and the IP core network and enterprises can realize greater insight into missed calls, high-speed data interruptions, poor voice quality, video streaming issues and other problems resulting from inconsistent communications between user equipment and base stations.

The Converged Assurance Platform enables mobile network operators to better evaluate and strategically enrich the customer experience for voice, video and data services.

Officials with the company asserted that the upgraded release of the Empirix Converged Assurance Platform marks a significant milestone in Empirix’s integration of monitoring surveillance and analysis technologies acquired during the Mutina acquisition in 2010. It delivers on the company’s commitment to provide the most efficient and comprehensive solutions for capturing, analyzing and acting on customer experience data in today’s converged networks.

At present, more enterprises are opting for the multi-channel, unified communications environment and its deployment is also becoming more complex. The company offers service quality assurance solutions for enterprise communications and contact centers for ensuring the quality of each and every user experience.

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