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Call Center Recording, Quality & Analytics Feature Article



Call Center Recording, Quality & Analytics Feature Article

 

May 03, 2006

Sonus and Verint to Enable Carriers to Comply with CALEA

By Johanne Torres, TMCnet Contributing Editor


Sonus Networks (News - Alert) joined forces with Verint Systems to enable service providers to comply with the communications assistance for law enforcement act (CALEA), as well as interception requirements for emerging VoIP and broadband packet-data services.
 
"One of the critical components of delivering carrier-class network infrastructure solutions is ensuring the same robust level of safety protocols associated with legacy networks, including the ability to conduct lawful intercept," said Steve Edwards, chief marketing officer, Sonus Networks in a statement. "By working so closely with Verint, a proven leader with a track record of providing the industry's state of the art advanced regulation-compliant communications interception solutions, Sonus is helping its customers to meet the impending regulatory mandates in a streamlined and efficient manner."
 
Verint, a member of Sonus' Open Services Partner Alliance (OSPA), and Sonus have created a lawful Interception and delivery capability for Sonus' IMS (IP Multimedia Subsystem (News - Alert))-ready architecture with Verint's STAR-GATE Communications Interception Solution.
 
The bundle is designed to allow service providers to comply with standards established for CALEA in the U.S., and by ETSI (European Telecommunications Standards Institute) in Europe, as well as for other country-specific variants around the world.
 
"We are delighted that Sonus, a leading provider of VoIP infrastructure, has chosen Verint as its partner for VoIP lawful interception solutions," said Mariann McDonagh, vice president of Global Marketing, Verint Systems. "Together, Sonus and Verint are enabling service providers to reduce the complexity of complying with local communications interception requirements while improving the delivery of intercepted communications to law enforcements and government agencies."
 
Sonus made news last month when it announced that it joined forces with NMS Communications, a provider of technologies for mobile applications and infrastructure to streamline the delivery of IP Multimedia Subsystem (IMS)-based applications and services to mobile handsets. The move will enable wireless and wireline operators to deploy a full suite of IMS-based multimedia services including NMS' Active Phone Book and apps, such as instant messaging (IM), push-to-talk and video sharing on a variety of mobile handsets.
 
Sonus' IMS-ready SMARRT Wireless system allows users to migrate to full 3G-network compliance. By enabling interoperability with NMS' IMS Mobile Client network operators, users can rapidly deploy a growing number of multimedia IP communication services on mobile devices spanning 2.5G, EDGE, 3G IMS, WiFi (News - Alert) and Bluetooth wireless networks.
 
Sonus Networks, Inc.
http://www.sonusnet.com
Verint Systems Inc.
http://www.verint.com
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
 


 

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