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Five9's Virtual Call Center Software Receives Excellence Award, Proves Successful in Industry

April 19, 2010

By Anil Sharma,
TMCnet Contributor

Call center on demand and hosted contact center software provider, Five9 has been awarded a 2010 CRM Excellence Award for its Virtual Call Center Suite by Technology Marketing Corp.'s Customer Interaction Solutions magazine.

Five9's CTO Jim Dvorkin told TMCnet in a recent interview that Five9 was able to provide compelling customer case study evidence to Customer Interaction Solutions magazine that proves how our on-demand call center software can improve productivity and provide cost savings for customers.

"We are able to consistently demonstrate and document how our cloud-based virtual call center software improves and enhances customer relationships for our customers," Dvorkin said.

Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents.

"The Eleventh Annual CRM Excellence Awards has recognized Five9 for being a true CRM partner to its customers and clients," said Rich Tehrani (News - Alert), CEO, TMC, adding that Five9 has demonstrated to the editors of Customer Interaction Solutions that the Five9 Virtual Call Center Suite improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers.

As a pioneer for the on-demand call center software market with the 2001 introduction of the first release of its virtual call center software, this award proves product success for Virtual Call Center Suite.

"Our customer base continues to grow steadily on the basis of ongoing industry recognition of the efficacy and capabilities of our Virtual Call Center Suite and the Cloud Computing Platform for Call Centers," Dvorkin said.

In 2009, Five9 introduced the Cloud Computing Platform for Call Centers to facilitate building integrated applications including Five9's software and cloud-based CRM and lead-management applications from third-party vendors, offering pre-packaged integrated solutions with market-leading enterprise applications as well as the Five9 Developer Program.

Company officials said that the Five9 Developer Program provides tools and a development sandbox to enable customers, developers, consultants and I.T. professionals to developer customer-driven application extensions to the Five9 Virtual Call Center Suite, thereby enabling Five9 customers to solve unique problems or gain competitive advantage through integrated enterprise applications.

Looking ahead, Five9 will continue through 2010 to expand and enhance our product portfolio and developer and partner ecosystem, Dvorkin told TMC (News - Alert).

Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Kelly McGuire