Call center on demand and hosted contact center provider, Five9, has launched an online portal offering training and certification for users of Five9 virtual call center software.

Known as 'Five9 University,' the first curriculum is now available immediately. Call center administrators that want to validate their proficiency at running a Five9 virtual call center can register with the portal to get certified.

Jim Dvorkin, chief technology officer of Five9, said that the new university allows its customers to build more call center expertise in-house and ultimately make them more successful.

“It also provides the developer community with the right level of knowledge to build, implement and deploy sophisticated integrated call center solutions on top of the Five9 Cloud Computing Platform for Call Centers,” Dvorkin said. “As Five9 becomes the standard in on-demand call center software solutions, being 'Five9 Certified' enhances the resume of any call center professional.”

Interested students can enroll for the courses offered by the Five9 University via the Web all the year-round, 24 hours per day. The new Five9 online portal provides all the relevant training materials, test preparation and certification exams.

The call center on-demand software provider is offering three Administrator Certification tracks for Five9 customers, partners and the developers. Each user has an option to choose from these three tracks, depending on whether a specific call center has inbound, outbound, or blended operations.

The participants are trained and tested in all relevant components of operation of the Five9 Virtual Call Center. The company has ensured the quality of the curriculum by drawing on its years of industry experience and knowledge of its call center experts.

There will be no charge for taking admission into Five9 University and it is free if the user is a Five9 customer, partner, developer, consultant or an IT professional. According to company officials, all of Five9’s professional services consultants and customer support representatives are already Five9 certified.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Kelly McGuire