Call Center On Demand Featured Articles

Five9 Call Center Software Helping Non-Profits Gain Measurable Benefits

November 10, 2008

By Stefania Viscusi,
Assignment Desk Editor

Hosted contact center solutions provider, Five9, has announced it is helping a number of non-profit organizations to achieve success thanks to their outbound campaign management tools.
 
The company announced today that it is delivering call center solutions to help with fundraising and membership initiatives and is delivering predictive dialer capabilities for non-profits needing seasonal and time-bound call centers.
 
“At Five9 we are pleased that community and civic groups gain measurable benefits from our technology and expertise," said Mike Burkland, CEO of Five9, Inc.
 
The company said that in the last quarter of 2008, it delivered its solutions for education, community, social service as well as philanthropic groups.
 
With theVirtual Call Center Suite from Five9, non-profit organizations have the ability to improve productivity at their operations while also improving their services. The offering serves customers on five continents and offers advanced functionality, yet is still affordable for non-profits.
 
"Whether it’s an agency that delivers relief services, a foundation that supports veterans with special needs, or an organization that supports voting campaigns, Five9 delivers a proven platform that is quick to implement and easy to use. Non-profit groups gain advantages in client outreach and targeted communication,” said Burkland.
 
In a recent interview with TMCnet, Five9 said that its on demand call center solution is "highly flexible and affordable as it requires no capital expenditure, dedicated IT staff, application maintenance fees or on-premise hardware."
 
"In addition, an automated platform," Five9 said, "provides powerful outbound campaign technology that accelerates call center results and former “cost centers” are effectively transitioned to 'profit centers'."

Five9 also made headlines last week when it announced it was thanking its partner community by further expanding its rewards and incentives program for partners.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi