Call Center On Demand Featured Articles

Five9, TMC Launch Call Center On Demand Site

September 04, 2008

By David Sims,
TMCnet Contributing Editor

Five9 has announced the launch of an electronic content channel with Technology Marketing Corporation (TMC (News - Alert)). Call Center On Demand is the newest entry to the TMC news portfolio.
 
The Call Center On Demand channel promotes virtual call center products and includes an overview of Five9's products. In addition, visitors can find resources such as free quotes, white papers, a return on investment (ROI) calculator, feature articles and industry news.
 
The Call Center On Demand channel can be found at: www.tmcnet.com/channels/call-center-on-demand.
 
TMCnet's channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has more than 100 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries.
 
Five9's call center software products offer businesses of all sizes products for inbound, outbound, and blended environments, including predictive dialing and auto-dialing.
 
In late 2007 Five9 announced that it had become a partner of NetSuite's (News - Alert) SuiteFlex Developer Program. With its Five9 Virtual Call Center, Five9 extended NetSuite's One System Architecture with new capabilities to meet the needs of call centers for small and medium-sized businesses.
 
The SuiteFlex Development platform allows third-party applications to integrate rich transaction data -- orders, inventory, invoices and shipments -- with their applications, and enable customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite's own developers wrote them.
 
"By using the SuiteFlex platform to integrate their on-demand call center product with NetSuite CRM," said Mini Peiris, VP of Product Management at NetSuite at the time, "Five9 enables our CRM clients to effectively track customer calls and activities across sales, service, and support operations."
 
Because NetSuite holds the business data of a company — orders, invoices, Web site transactions, shipping records, time tracking and payroll data — the applications that are built on it using SuiteFlex provide key tools for managing the company's business.
 
For example, with Five9, when call center agents receive calls, the appropriate customer information is automatically displayed in the NetSuite application. Agents and sales reps can "click to call" from a NetSuite contact, saving time and eliminating dialing errors.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.


David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Mae Kowalke