3CLogic (News - Alert), a provider of inbound, outbound and blended cloud-based contact center solutions, recently announced that it has raised $4.2 million in a series B round of funding led by Blu Venture Investors. In addition, the company has appointed Robert Killory as chief customer officer (CCO).

Company officials explained that the new funding will be used primarily to expand 3CLogic’s call center software-as-a-service (SaaS (News - Alert)) business offerings.  Meanwhile, Killory, who brings open architecture and scalability experience from his time at contact center technology provider Leadering Edge Technology Solutions (News - Alert), will be focusing on developing strategies and executing programs designed to sustain a superior customer experience.

“This injection of capital will support our continued expansion efforts and fuel future growth as the demand from enterprises for cloud-based contact center solutions accelerates,” said Raj Sharma (News - Alert), president and CEO of 3CLogic. “The Blu Venture team are seasoned investors who provide time and knowledge, as well as funding to ensure their entrepreneur partners are successful. 3CLogic is on a strong growth path and the time is right to enlist Killory’s outstanding expertise to ensure that our customers can grow with 3CLogic as their technology partner.”

3Clogic’s cloud-based contact center services are designed to help companies obtain more accurate and timely information about their prospects and customers, allowing them to more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. The company’s hosted solution aims to minimize contact center investment, maximize customer service flexibility and optimize agent performance

“As more and more contact centers turn to the cloud, reliability, scalability and security are key decision criteria for business decision makers as well as management and operations staff. That’s where 3CLogic excels,” said Hal Shelton, member of Blu Venture Investors’ Executive Committee. “3CLogic has built a unique solution, which is highly reliable and one that continues to gain rapid market acceptance and adoption.”