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Liquid Voice and Civica Sign Partnership to Improve Customer Experience for Public Sector Organizations

January 09, 2014

By Mandira Srivastava,
TMCnet Contributor

Liquid Voice, a provider of enterprise call recording and contact center solutions, has announced its successful integration with Civica Contact Center applications in an effort to help companies across the UK streamline client engagement, meet regulatory requirements and remove IT complexity.

Liquid Voice and Civica have worked together to build tight integration and a set of advanced telephony and call recording features into the core of the Civica application set. This includes the ability to seamlessly pass calls and client details across departments and workflows while maintaining call recording policies and functionality. The solution can be deployed both on premises and via the cloud, providing a reliable and scalable contact management platform.

Michael Hayward , sales director for Civica said in a statement, “Liquid Voice are subject matter experts in the field of telephony and by working closely with their team, we are able to ensure that telephony functionality is delivered seamlessly and as both of our application sets progress, our clients don’t have to worry about the application becoming incompatible.”

This integration could be useful for the housing sector, where Civica currently supports 40 percent of the top 100 housing groups and associations, with over 1 million properties under management. The companies that have deployed Civica solutions will receive integrated Liquid Voice CTI (News - Alert) and call recording solutions.

Chris Berry, business development director and co-founder of Liquid Voice said, “Our relationship with Civica is more than just a one off project but an ongoing partnership that simplifies the integration of telephony management and recording within the workflow, so it simply delivers without organizations having to invest time and resources on complex and ongoing technical support.”

Edited by Blaise McNamee