To better serve retailers, businesses and consumers in the UK and abroad, Activate Solutions Group has recently inaugurated new state-of-the-art call center in Stevenage, England.

Officials at Activate solutions said that the new center will be responsible for handling clients that require both inbound and outbound call services for seasonal sales activity, distribution audits and research projects, as well as on-going telesales support. 

The inbound services offer many benefits, including a non-geographic number and a system that can recognize every call. This enables Activate to take calls quickly and proficiently on behalf of its clients. The outbound service is kept open for sales campaigns, customer and product audits, lead generation and POS ordering.

The new center is capable of handling 15,000 calls per week. Recently, the center’s new services were tested by Activate’s existing group clients, Britvic and Esso. The new center helped Britvic handle 10,000 calls in three weeks, securing and processing orders from 2,000 bars, whereas Esso utilized the center to effectively contact over 1,000 Esso sites in just three days.

Activate Solutions Group CEO Mike Cottman said, “The launch of The Activate Call Center aims to provide a cost effective alternative when field sales is not a viable option but when building and maintaining relationships between brands and its customers is still an imperative.”

To offer more accessibility to its customers, Activate has designed its call center systems to work in harmony with warehouse and logistics teams via the Activate Distribution Center. This allows for a fully integrated call and distribution service.

Cottman added, “At Activate, we understand all aspects of bringing products and services to market, from the initial design and concept stage through to execution and order capture.”

According to Cottman, the addition of the Activate Call Center to their portfolio of products and services allows them to offer a streamlined, integrated service, allowing their clients to better manage campaigns from start to finish.