XO Communications (News - Alert) recently announced the release of a single, integrated Hosted PBX and Contact Center on Demand solution. The new solution from XO Communications aims to improve business communications whiles offering a lower total cost of ownership, easier management and greater business continuity during emergency situations.

The new integrated XO solution offers multiple telephony and contact center features that are hosted in the XO cloud, designed to allow companies to adopt newer technology without having to deviate from core business operations. The solution’s cloud design is intended to enable rapid expansion of communications which generally occur because of seasonality demands or other business fluctuations, simplifying staffing and scheduling.

In a statement, Jake Heinz, vice president of marketing said, "In today's complex and ever changing global business arena, companies no longer must own their telephony and call center IT environment, nor do they have to self-manage it. Instead, IT organizations can offload some or all of the responsibilities to a trusted partner, like XO Communications, and benefit from reduced operational and capital costs and improved efficiencies"

With hosted PBX (News - Alert) and contact center on demand, businesses can unify on-premise and at-home workers through a single communications solution. This means that both employees and contact center agents will be able to function as if they were situated in the same brick and mortar building, irrespective of where they may currently be located throughout the enterprise.

The XO Hosted PBX includes IP desktop phones; voice and network services; direct access enterprise voice calling features, such as click-to-call, forward, transfer, single number reach; and anywhere access to communications.

Companies using the solution will also have access to the Contact Center on Demand service, which offers a virtual infrastructure to support call center agents with inbound call routing, queue management and administrative reporting.