In the past, some companies might have been reluctant to implement hosted contact center solutions because there were technological or practical challenges that seemed impossible to overcome. Yet nowadays, on-demand call centers have met and surpassed these early obstacles to become viable alternatives that many businesses are willing to consider. There are several misconceptions that companies have about hosted contact center solutions, but upon closer inspection, each of these ideas has been proven to be false.

A recent blog post on offshoreassistants.com details and debunks five of these myths about hosted contact center solutions. The first fallacy presented is that hosted solutions are only suitable for small contact centers. In reality, small and medium businesses can all benefit from these solutions, providing them with contact center capabilities to rival even the largest enterprises, significantly leveling the playing field without a huge investment in equipment or IT training and deployment.

The second myth about on-demand call centers is that the solutions provided are not functionally sufficient. This is a gross generalization, of course. Not all providers are created equal, but the market is continually evolving, meaning that many vendors are adding features such as quality assurance, satisfaction surveys, workforce management and other add-ons that make the services more comprehensive and appealing.

The next myth about hosted contact centers that needs debunking is the fact that these solutions are not flexible or customizable. The truth is that, in reality, hosted end users usually feel that he solutions provided are scalable and adjustable, often to a greater extent than on-premise options.

A fourth misconception is that hosted contact centers are more complicated to integrate with your existing technology and workflow. Once again, experience is on the side of the hosted providers as, over the years, they have developed platforms that are standardized and more up-to-date than many premised-based solutions which can be horribly obsolete. The years of experience has helped the hosted providers make the integration far easier in many cases.

The final incorrect notion to dispel is one of cost. When companies factor in the purchase of hardware and the cost of IT staff training and maintenance, many find that, in fact, the hosted solutions end up being cheaper in the end. And, if it is a cheaper solution that has many advantages over an on-premise option, then it really is worth considering now, isn’t it?

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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