Five9’s (News - Alert) Virtual Call Center Release 8 won the 2010 INTERNET TELEPHONY Product of the Year Award.

Being the premier on-demand call center software offering in the marketplace, the Five9 Virtual Call Center delivers robust call center capabilities, can be rapidly deployed, and has lowered costs for over a thousand inbound and outbound call centers around the globe.

Over one billion telephone calls per year, for tens of thousands of agents worldwide are processed by Five9 software.

Speech Recognition to the Five9 Self-Service IVR, which may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center, is added by Five9 Virtual Call Center Release 8. Over 100 additional new features are provided in the release, including an option for geographic redundancy, a new library of over 100 standard call center reports, expanded Cloud APIs and more.

“I am pleased to announce Five9 as a Product of the Year Award winner. The editors of INTERNET TELEPHONY have verified that Five9’s Virtual Call Center Release 8 displays quality and innovation plus addresses real needs in the marketplace,” stated Rich Tehrani (News - Alert), CEO, TMC, in a press release. “I would like to congratulate Five9 for its commitment to advancing IP communication technologies.”

“We are thankful for industry recognition of our ongoing technology leadership and innovation in the on-demand call center software market. We will continue to leverage the largest engineering team in the market to deliver robust, full-featured call center solutions that take our customers’ Sales, Marketing and Support operations to the next level,” said Jim Dvorkin, Five9 Chief Technology Officer, in a press release.

In the February 2011 issue of INTERNET TELEPHONY magazine, 2010 Product of the Year winners are published.

In related news, Five9, a provider of on-demand call center software solution, will showcase the second generation of its Five9 Cloud Computing Platform for Call Centers at Salesforce.com’s (News - Alert) Dreamforce Global Gathering at San Francisco December 6-9.