The call center jobs market in Boise, Idaho recently got a significant boost with the completion of a new, 65,000 square foot facility run by WDSGlobal. The new facility, scheduled to begin operation in February, will house 1,000 call center agents.
WDSGlobal is a provider of lifecycle management and support solutions for the wireless industry. The company already was one of the biggest private-sector employers in Kirkland, Washington, where it provides support services for wireless carriers, handset manufacturers and content providers.
Expanding upon its success, WDSGlobal is now, with its new facility, increasing its ability to provide specialized wireless support services.
Steve Nasca, general manager for WDSGlobal’s Americas division, said Boise—with its base of skilled workers—is a natural fit for the new facility. The company expects to hire 600 employees in Boise this year, and has plans to build partnerships with the Latino community there to attract bi-lingual Spanish/English speakers who can serve the international market.
Nasca noted that as wireless technologies become increasingly sophisticated, managing services and users is also becoming more complex. That’s where WDSGlobal comes in.
“Working on behalf of some of the biggest names in the wireless industry, our job is to ensure that end-users stay connected and can benefit from the latest technologies,” Nasca said in a statement.
To learn more about trends in the contact center employment market, please visit the Call Center Jobs channel on TMCnet.com, brought to you by CallCenterClassifieds.com.
Mae Kowalke is an associate editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.