FurstPerson, which offers on-demand call center hiring solutions, including pre-employment screening and job skills assessment testing, has won two 2009 Product of the Year awards from Technology Marketing Corporation’s (TMC (News - Alert)) Customer Interaction Solutions magazine.

 

Specifically the company won awards for its 1stSolve and 1stHire call center hiring solutions. 1stSolve is used to evaluate a job candidates’ ability to work in complex call center roles. Test questions are presented dynamically via a sophisticated Computer Adaptive Test engine. The solution is designed to balance test security with test efficiency. 1stHire is a comprehensive call center hiring solution offering reporting and analytics, hiring workflow, candidate communication tools, scheduling tools and pre-employment assessment capabilities including FurstPerson’s award-winning CC Audition call center simulation.

TMC’s Customer Interaction Solutions Product of the Year awards are given annually to call center technology companies whose solutions increase call center efficiency and improve the overall customer experience.

In addition to its web-based assessment products and contact center simulations, FurstPerson also offers consulting services geared for the call center industry. The company claims its call center hiring solutions reduce 0-90 day attrition 10 to 50 percent and deliver 5 to 20 percent increase in new hire job performance, on average.

FurstPerson made news last month when it announced it had won a Frost & Sullivan (News - Alert) 2009 North America Customer Value Enhancement Award in Contact Centers. The award is given annually to best-in-class companies based on growth, innovation and leadership.
 

'FurstPerson's leadership and vision have stood out among its competitors for several reasons, including its higher visibility in the industry and its aggressive global efforts to automate the hiring process,' said Keith Dawson (News - Alert), principal analyst of Frost & Sullivan's North America contact center practice, in a release. 'The company has also successfully melded products based on new technology with a rigorous professional services practice. This has provided FurstPerson's clients with a sense that they are automating a process that is, within each client, unique.'

 
FurstPerson also made news recently when it announced that it had entered into a licensing agreement with online hiring solutions provider Iscopia Software that enables the two companies to both re-sell and integrate their products.