A New York company is opening a new call center in Fort Erie, Canada, creating 40 new jobs.   While Northstar Location Services is no stranger to call center operations, this is its first location in Canada. In order to be effective and responsive in the call center hiring process, FurstPerson has some strong recommendations for customer care.

According to this Welland Tribune report, FurstPerson can help establish the definition of what these jobs will entail. Will they measure competency, compliance, composure and dependability – all important factors when meeting the performance expectations set by the call center.

At the same time, those responsible for call center hiring practices should look to review the assessments, so job candidates match up with the job’s profile. At that point, those call center hiring metrics can measure against the performance solution.

Retention is a crucial component to call center hiring. Clients who have used FurstPerson have reported a 10- to 70-percent reduction in turnover within the first 90 days.

As for performance, new hires have shown a five- to 30-percent improvement in how they affect customer satisfaction, call quality and average handle time using the customer care metrics.

These metrics don’t even include the fact that most call center hiring phases show measurable productivity gains. The fact is that new hires just ramp up faster and accelerate those net gains and profit margins.

Automating the call center hiring process increases efficiency and can save the human resources department a significant amount of time by qualifying candidates with this model. This cycle is nearly all Web-based and has a 99-percent up time, guaranteed with scalability. A scalable call center hiring tool like this can easily handle the large volume of candidates.

Several call enter companies, like Northstar, take on the debt of others companies and employ agents to make calls to those individuals falling short on satisfying the debt. This is not an easy job and the call center hiring process must pay attention to the quality details an individual must possess to be successful in that role.

The recruitment solutions available from FurstPerson approach the process in a way that is similar to that of traditional call center hiring. However, it is a customizable plan that not only guides call centers to promote for the best candidates, but brings in the most qualified ones.

It’s best to evaluate the current system in place for call enter hiring in order to address what works and what doesn’t. It is then that FurstPerson can create a more purposeful focus for successful recruitment.