In today's call center, where agent turnover remains a giant concern, the need for solutions to assist in retaining employees is a must.

 

To get to the root of this ongoing problem, attention must be given to the call center hiring process from the onset. This includes testing systems and products that help organizations to find, hire and keep the right employees.

 

Focusing on call center hiring practices will reduce attrition rates and reveal valuable information about the business including what makes or breaks employees and candidates.

 

With testing systems and products from FurstPerson including job candidate and employee opinion surveys, a systematic method of determining critical decision points around job acceptance and retention of contact center agents provides businesses with valuable information for better overall management.

 

FurstPerson's Job Candidate and Employee Opinion Surveys reveal how candidates and employees view the organization during hiring, after their first day, and after being on the job. This is achieved through survey questionnaires conducted by trained FurstPerson professionals.

 

This highly valuable information helps to refine the recruiting and selection process as well as improves operations and enhances retention.

 

 

To learn more, check out the Call Center Hiring channel on TMCnet.