ASC, which sells products to record, analyze and evaluate communications, was chosen to supply its VoIP recording product, EVOip, for Google’s (News - Alert) contact centers in the United States, Japan, China, India and Australia.

In fact they’re already up and running on part of this. ASC has already implemented EVOip in Google’s central test lab in India, as well as some projects for Google in Japan and the United States. A subsequent roll-out in Australia and China is in the planning stage.

Google decided to replace its Windows infrastructure with Linux, ASC (News - Alert) officials say, “for security and reliability reasons.” Of course that plays to ASC’s strength, as the company offers Linux-based EVOip software. They’ve been known as evangelists for the technology for years now, promoting it as “a fail-safe” option for VoIP recording.

What EVOip does is capture telephone calls from the network, letting users store, play back and archive the entire interaction. It’s up to the security standards demanded by the payment card industry (which would be PCI (News - Alert) DSS), can handle encrypted calls and offers central control for those organizations with multiple branches.

That might be the splashiest project ASC’s announced recently, dropping the name “Google” does tend to grab the attention, but it certainly isn’t the only one. Also this month the company announced the implementation of its VoIP communications recording product, EVOip, supplemented with WEBplay and POWERplay, to “ensure the safety of older and disabled citizens residing in the District of Harborough in the United Kingdom.”

TMC (News - Alert) had the news that it was installed at the Harborough Lifeline Center, a contact center providing 24/7, 365-day service, integrated with community emergency organizations including police, ambulances and firemen.

It allows immediate replay of the most recent call to assist operators in complex situations as well as remote access from any web browser to let managers working from home listen to a critical call and determine the best course of action.