TMCnews Featured Article

When you think of the tools a call center agent uses every day -- the ones that are essential to do the job -- you probably think of the computers and headsets first, followed by the ergonomic chairs and cubicles.

But the light in the agent’s cube or on their desk is also an important tool. Having proper task lighting at each workstation is important for allowing agents to read printed documents, as well as for reducing eyestrain and improving environmental aesthetics.

As such, call center furniture manufacturer Interior Concepts is now offering three new ergonomic desktop task lights – the Huron single arm, the Huron double arm and the Trillium.

The Huron, the company claims, is “ideal for compact work areas, it combines cool-running, energy-saving light with the ultimate in versatile adjustability.”

The Trillium, meanwhile, is an LED task light specifically designed for 911 dispatch centers/call centers. It reportedly offers up to 50,000 service hours and thus is ideal for call centers that operate around the clock.

OSHA estimates that 90 percent of the US workers who use computers for more than three hours per day experience computer vision syndrome (CVS) in some form. Task lighting can reduce the associated symptoms, which include eyestrain, headaches and fatigue.

To learn more about how properly designed, ergonomic call center furniture can prevent other occupational risks, download the free white paper “Workstation Design Tips - Is Your Health at Risk?”

Interior Concepts, which manufactures all of its call center furniture in it’s own factory in Spring Lake, Mich., last made news on TMCnet in June when it announced that it won a 2010 Business Recognition Award from the Grand Haven-Spring Lake-Ferrysburg (Michigan) Chamber of Commerce for its use of new design software, ICE Edge Software.

The software has helped Interior Concepts streamline its design and quoting process, as well as the manufacturing of the furniture. With this software customers can see what the call center furniture will look like in the space where it will be installed before it is manufactured. In addition it allows customers to take 3-D “virtual tours” of the spaces that are being designed. What’s more, prospects can take virtual tours of facilities which Interior Concepts has already designed on its website.

In May Interior Concepts announced that it was a winner at the sixth annual Progressive Manufacturing 100 Awards, where it received additional recognition as a Progressive Manufacturer of the Year for a Small Company.