TMCnews Featured Article

Nobody knows your space like you do, so you know that trying to squeeze ill fitting prefab cubicle systems is a poor use of real estate and defiantly not the best way to start a call center operation. While prefab equipment can be inexpensive, you get what you pay for; furniture that can’t be upgraded, one size fits all setups and little-to- no ongoing support.

Interior Concepts offers one-stop shopping for your custom-built office furniture needs. The company can design office cubicles, customer service stations, reception stations, and everything in between.  With a full line of ergonomic seating and accessories , you’ll ensure the comfort of your agents. Plus, Interior concepts prides itself on making lasting relationships with its clients, so you’ll have the support you need when it comes time to remodel.

The company offers a number of consultative services designed to help the layout process and bring you the results you’re looking for. “Generally a customer will define the space they’re working with and then we’ll work in conjunction to figure out the best way to provide what they need. We’ll get them a quote a couple days after that and get started right away,” said Russ Nagel, Interior Concept’s executive vice president at this year’s call center week.

On top of all of that, all of Interior Concepts’ panels are replaceable so even if you decide to go with a color that is very in right now, you’ll be able to swap it out with ease when it’s no longer fashionable.

Nagel gave an example of an installation that had been done in the in early 80’s. The call center had chosen a burnt orange panel color, but they were able to quickly update the look and feel of their cubes by replacing panels. Even though the structural components of the cubes were close to 20 years old, they still worked with current panels, allowing the company to update without ripping and replacing the entire installation.

How you setup your call center determines the flow, feel and efficiency of your space.  With help from Interior Concepts, you’ll be able to capture the essence of what makes your business unique and make a friend for life while doing it.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.

Edited by Jamie Epstein