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Proper support and ergonomic design is essential to the comfort and efficiency of your call center employees. Failing to fully satisfy those needs can quickly result in the sprains and strains associated with the repetitive motions of call center work. Outfitting your office in advance of these injuries can help you save in the long run. By choosing call center furniture from Interior concepts you’ll properly supports your agent’s needs, as well as keep them happy and healthy.

Interior Concepts offers a number of fixtures that promote proper posture and movement. Not only are their workstations designed to give agents full range of movement, Interior concepts also offers a number of accessories that can enhance current setup and ease physical stress on your agents.

Interior Concept’s adjustable workstations allow agents to sit, stand or use stools without hunching or sitting uncomfortably. The company’s footrests promote circulation in the feet and improve posture, while monitor arms reduce neck pain by allowing agents to change viewing height as needed.  

Interior Concepts also offer consultative services, and is more than willing to work alongside managers as they set out to design the perfect call center space for their needs. Modular style means that your interior concepts will never be obsolete and that the most current ergonomic accessories can be worked into them without ripping and replacing an entire office.

Research shows that sitting in one position for long periods of time, day in and day out, can cause one’s muscles to weaken, circulation to decrease and metabolism to slow. This, in turn, can lead to a range of health problems, including obesity and heart disease. What’s more, the high amount of keyboard and mouse use associated with the agent position can result in a variety of musculoskeletal disorders including wrist pain, carpal tunnel syndrome and back and neck pain. As a result, companies with call centers are seeing an increasing number of worker’s compensation claims. By choosing ergonomic solutions, you’ll reduce the frequency of issues like this.

Sitting for long periods of time is unhealthy no matter how you approach it, but at least with ergonomic furniture and accessories, a staff is less likely to develop the maladies associated with long periods of inactivity. Utilizing both ergonomic furniture and a schedule that allows agents to take breaks to stand can ensure a long and healthy work relationship with them.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter @cpdimarco.

Edited by Jamie Epstein