BenchmarkPortal (News - Alert) has launched a survey covering inbound and blended sales centers. Call centers will be able to participate in this online study which was launched on July 24th.
Crystal Kay, BenchmarkPortal’s marketing director said, “This survey is intended for call centers that primarily handle inbound and blended sales calls. Please complete the survey and forward the survey link to other appropriate contact centers. Participation in the survey should take no more than 20 minutes and responses are confidential.”
In its fourth year of collecting metrics, BenchmarkPortal announced that call centers that are involved in inbound and blended (inbound and outbound) sales can participate.
All participants will receive an instant benchmarking report which will help them decipher how their operations can be compared with up-to-the-minute averages on all reported metrics covering the entire inbound sales industry.
Also, participants will receive an instant gap analysis which will let call centers find out how and where to make sound investments and how to direct their business resources. It will help them get maximum returns by identifying their performance gaps.
Call centers will get a live look-back report besides being able to return back to the survey results and see updated averages at any time.
BenchmarkPortal also assures that all this competitive market intelligence will not be available anywhere else and is just a way to express its appreciation for the participant’s input.
Kay added that all participants will receive an online benchmarking and gap analysis report at the close of the survey. They will also receive a PDF version via e-mail at no charge. A complimentary live look-back report allows participants to view updated results of this survey with more inputs being added as and when responses are received and industry averages change.
Using all these details, call centers can benchmark themselves in the industry in comparison to peers. BenchmarkPortal’s database of best practices statistics includes key performance indicators that have been systematically collected from contact centers across the globe.
Edited by Rory J. Thompson