Would you call your contact center? That is a question that has led organizations to seek the help of BenchmarkPortal (News - Alert), a global provider of call center certification, training and consulting, which has created series of contact center training workshops that will educate attendees on the proper usage of such tools.
BenchmarkPortal offers one of the most highly regarded call center management certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. Enterprises of all sizes are invited learn 3-day workshop, breakfast and snacks, course handbook, certificate of completion and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results.
Image via BenchmarkPortal
These workshops will equip organizations with the tools to improve the center's performance, which will drive effective change for your contact center and use best practice methods validated by BenchmarkPortal.
The Call Center Management Certification workshop is composed of 10 information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices.
The 10 modules include: Organizational Leadership, Human Resource Management, Call Quality Monitoring & Coaching, Caller Satisfaction Measurement, Workforce Management, Technology, Tech Enabled Processes, Caller Self-Service, Analytics & Reporting and Performance Benchmarking.
The curriculum, which was originally developed by Dr. Jon Anton of Purdue University (News - Alert), has been expanded and updated by Bruce Belfiore, Chancellor of the College, Dayne Petersen, Dean of the College, and their staff of industry experts.
Along with workshops, BenchmarkPortal also has a variety of call center certification training programs available online and on-site, that are offered to agents, supervisors and managers. With experienced, top-rated instructors, users will be able to have the utmost knowledge available to improve overall productivity levels in a call center.
The workshop will be held in San Francisco, Calif., on Tuesday, August 6 through Thursday, August 8, 2013. For more information on how to sign up for a course please visit Benchmark Portal.
Edited by Alisen Downey