Florida Blue recently announced that BenchmarkPortal (News - Alert) has listed its BlueDirect Sales Center among the top 10 for medium-sized call centers in all industries in North America (101-250 agents) for quality and effectiveness of customer service. Florida Blue has won the recognition for the third year in a row.
Florida Blue has approximately 4 million healthcare members and serves 15.5 million people in 16 states through its affiliated companies. Florida Blue is a not-for-profit, policyholder-owned, taxpaying mutual company. Headquartered in Jacksonville, Fla., it is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.
Steve Snell, vice president, enterprise marketing, added, "This latest ranking is a tribute to the caliber of our sales team," he stated. "The fact that the BlueDirect Sales Center is considered "best-in-class" among the other Top 10 call centers means that our members get the best service possible. This is the kind of stellar work that gives Florida Blue a competitive advantage in a tough healthcare environment."
"We are extremely proud to receive this ranking," said Jackie Coffey, BDSC director, in a statement. "To make the Top 10 is a tremendous honor for our team, considering that we were competing with call centers across all industries and not only in healthcare."
The Healthcare Financial Management Association (HFMA), a membership organization for healthcare finance professionals, recently elected Jonathan B. Gavras, M.D., to its Board of Directors for the 2013-16 term, effective June 1. Dr. Gavras is Senior Vice President, Delivery System, and Chief Medical Officer of Florida Blue, Florida's Blue Cross and Blue Shield company. In this role, he is responsible for the oversight and management of network operations, medical informatics and all healthcare, pharmacy, quality and medical cost management functions.
Edited by Rory J. Thompson