Call Accounting Featured Article

Carrier Bill Reconcilation Ensures Billing Correctness

  By Paula Bernier, Executive Editor, TMC

Competition in business is typically fierce these days. So businesses need to use their resources in the best way possible. They want to invest their money to expand and innovate. And they work to eliminate unnecessary costs, so they’re not spending on things that don’t add value.

Telephone service most certainly does provide value for businesses. It enables colleagues to interact with one another and with partners. And it is a means through which businesses can reach out and respond to customers and prospects.

But how can organizations make sure they get what they’re paying for, and vice versa, in terms of telephone service?

One way is by having personnel dedicate their time and talent to examine telephone bills. But that manual process is inefficient and can pull team members away from more important business pursuits.

A better way, suggests Mitchell Weiss of ISI Telemanagement Solutions (News - Alert), is to use a carrier bill reconciliation solution. In the white paper “Reconciling Carrier Bills Using Infortel Select,” Weiss explains that carrier bill reconciliation can help organizations save money by recovering costs, meet compliance requirements, and more efficiently use their human resources.

“Carrier bill reconciliation works by matching call detail records from the PBX (News - Alert)/VoIP system to CDR from the carrier,” Weiss writes in the white paper. “Its purpose is to assist in validating that the individual call records on a carrier bill match those of the calls produced by the phone system, in terms of both start times and duration.”

Carrier bill reconciliation can be used to identify calls incorrectly charged to a customer’s account. It provides detailed evidence to support carrier dispute efforts, identifies improperly executed call routing and overflow, and offers an automated method of carrier invoice validation for organizations requiring call-by-call detail.