Call Accounting Featured Article

ISI to Appear At, Sponsor Engage18 Event

  By Paula Bernier, Executive Editor, TMC

Next week Verint (News - Alert) will be hosting its customers and partners at the Engage18 event in Dallas. And sponsoring partner ISI Telemanagement will be there talking about its unified communications management solutions.

“ISI Telemanagement Solutions (News - Alert) provides quality unified communications management solutions that solve business needs of companies seeking to measure, analyze and optimize usage, content, expenses and people,” the company explains. “Using a consultative approach, ISI helps its clients choose and implement unified communications management solutions that achieve their desired business outcomes through UC Reporting & Traffic Analytics, Collaboration Recording, Speech Analytics, Workforce Management, Telecom Audits, and Telecom Expense Management.”

ISI’s President and CEO Asim Aleem, Vice President of Marketing and Sales Darek Latawski, and Channel Sales Manager Chris Welch will be representing the UC management solutions provider during the Dallas event, which will run May 14 through 17.

They’ll be discussing how ISI’s unified communications management solution

• Captures and optimizes collaboration technology use across an organization

• Delivers real-time visibility and customizable report

• Ensures optimal voice and video network capacity

• Helps them meet compliance regulations and mitigate risk

• Optimizes Cisco (News - Alert) hunt group customer experience across different business units

• Provides visibility into customer and employee interactions across the enterprise

Schaumburg, Ill.-based ISI offers call accounting and reporting, voice and video recording, telecom audit and optimization, telecom expense management, traffic analysis, workforce management, and speech analytics solutions.

The company helped one law firm improve its service and billings. ISI assisted a national retail chain in improving customer service and sales by enabling better training by delivering reports on abandon calls, call time, and ring time metrics. A national retail center and a regional health care company each used ISI solutions to uncover savings. One regional health care outfit was able to realize $58,000 in savings following an ISI audit.