Why Law Firms Should Consider Call Recording as Part of Call Accounting
June 29, 2015
By Susan J. Campbell
TMCnet Contributing Editor
Trends in communications tend to garner attention from those in communications. For the rest of us, we use what we’re accustomed to using and make it work to overcome the challenges we have at the time. By taking this approach, however, we may be missing out on some key benefits and an opportunity to reduce the cost burden of staying connected. If call accounting is on your radar, staying abreast of the latest trends can only bring value.
For instance, call accounting provider, ISI (News - Alert) recently published a post on two industry trends in unified communications that the legal system should pay attention to in 2015. The first is the opportunity to drive real-time collaboration. If you’re a full-suite Microsoft (News - Alert) Office or 365 user, you know that Lync is now Skype for Business and that this capability allows you to instantly collaborate.
But collaboration is really just one piece of the puzzle. There are many occasions where you need to implement a collaboration recording solution. Skype for Business or Cisco (News - Alert) Jabber provide access to solutions such as Ethical Wall to ensure policy enforcement and Legal Hold to ensure the maintenance of records indefinitely. Both solutions ensure you have the ability to collaborate in real-time, while also complying with legal and regulatory standards.
In addition to the need to collaborate, law firms also have the need to be mobile. While trends surrounding Bring Your Own Device (BYOD) are garnering much attention, full connectivity requires more than just a wireless device and Internet access. The ideal is a full unified communications platform that will integrate directly with mobile devices and ensure the recreation of the full desktop experience and instant connections to the functionality needed.
As soon as a firm takes part in video-enabled Web conferencing, they are involved in Web collaboration. When these conversations can take place with nothing more than Internet access and a computer with a camera and microphone or mobile device, the firm is taking advantage of access to innovative technologies at a low cost. Integrating with a collaboration recording solution allows for complete compliance when records have to be archived and quickly searchable, while also providing a full audit trail of the conversation.
To ensure every word is captured, ISI offers Verba’s Voice and Immersive Video Recording system that allows for complete mobility, recording and compliance. The unified recording solution captures video, immersive video, screen images, telepresence calls and more. Modes include full recording, selective recording and on-demand recording.
If your legal firm is accustomed to taking advantage of the latest technology to streamline performance and move collaboration along, an integrated recording solution from a proven call accounting solution provider can ensure you’re on the right track.
Edited by Stefania Viscusi