Wireless Management: What to Expect from a Good Call Accounting Solution
September 18, 2014
By Mae Kowalke
TMCnet Contributor
Telecom expense management is an important element of keeping down telecom spend, as properly managing phone service can eliminate hidden charges and waste. With the rise of wireless service as a cornerstone of modern business calling, wireless management is now a key component of a good call accounting solution.
The Infortel Wireless Manager that is part of the ISI (News - Alert) Telemanagement telecom expense management solution is a good example of what call accounting should now include in terms of wireless management.
The Wireless Manager that Infortel includes can optimize wireless plans and validates charges, eliminate devices not in use and other unnecessary costs, track discounts and warranties, automate MIS feeds and accurately allocates costs, and provide better control of wireless usage through departmental and employee reporting. It also delivers help desk support for user changes and issues.
If there is one thing that’s as sure as death and taxes, it is the complexity of wireless bills. The Wireless Manager typically yields a savings of between 15 and 25 percent on wireless bills, according to ISI, thanks it part to good wireless call accounting and simplification of these otherwise complex wireless bills.
Helping to contain wireless costs, the solution collecting and analyzes mobile, optimizes rates, eliminating unused features and devices, evaluates alternative plans, implementing changes, and even negotiates with vendors on the lowest rates. In a nutshell, it takes the work out of keeping wireless spend efficient.
With ISI’s Mobility Lifecycle Management (MLM) solution, the software can significantly reduce costs while mitigating risks and facilitating the management of all contributors to the mobile enterprise value chain.
The solution goes so far as to help customers develop a comprehensive mobility strategy and negotiate market-leading contracts with carriers. By leveraging billing data and activity tracking, the solution also builds and maintains a complete repository of mobile asset data including services, devices, and assigned employees.
It makes it easy to identify usage exceptions such as high usage users, zero usage users, users with multiple devices, high text messaging without a plan, high international roaming without a plan and other spending issues, and delivers visibility both to managers and users on their mobile usage and their teams’ usage.
The solution also optimizes rate plans by user to achieve the lowest total cost and ensures pooled plans are fairly allocated across organizations based on actual usage.
Telecom expense management is important for any business with more than a few phone lines, but it becomes essential when it comes to wireless management and call accounting.
Edited by Stefania Viscusi