Call Accounting Solutions Help Boost Employee Productivity
June 03, 2014
By Tracey E. Schelmetic
TMCnet Contributor
Many companies today, faced with slimming profit margins, hiring freezes and static budgets, are looking for ways to improve efficiency and boost the bang they get for their buck out of existing assets. Many companies have cut workforces down to the bare bones minimum and have even delayed replacing legacy systems or investing in new technology because they believe it’s a foolish move in light of tight budgets.
The truth is that selective technology purchases can actually help save money. Solutions such as workforce management, which allows companies to get the most out of the workforce they have without burning them out, are great investments in a time of reduced profit margins. Other solutions that ensure that company assets are being used correctly are also a great idea in achieving better efficiency.
Boosting employee productivity can be done in many ways, with a mix of management styles and technology. By allowing employees to be more productive, companies cut out waste and also improve the job experience for the employee, who can eliminate redundant tasks and be more goal-focuses, therefore feeling greater achievement from work…a key to employee engagement.
Some companies are choosing call accounting solutions as a great way of boosting productivity and eliminating waste. Solutions such as Infortel Select by ISI Telemanagement Solutions, Inc. include business intelligence reporting that enables organizations to measure and monitor employee productivity. Managers, supervisors and executives can drill down into metrics based on hours, days, or weeks, or can review call handling summary reports based on hourly data. They can define threshold criteria to flag exceptional call activity, allowing them to be aware of improper use of company telecom assets in real time.
Managers can examine productivity stats by hour of day, helping to uncover redundant or ineffective usage patterns, and can delve into ring time and abandoned rate metrics. Sales managers are able to ensure that the desired number of calls per day or per hour is being made by each employee and check to make sure sales teams are calling the right numbers. Call detail reports provide summary metrics so company management can have the relevant results available at their fingertips at any time.
The truth of the matter today is that while technology has improved productivity in some ways, in other, it has become a distraction, so a plan to ensure that telecom resources re being used properly simply makes good sense. It’s a way of ensuring that company assets are being used in the right way and for the right reason.
Edited by Stefania Viscusi