Educational Institutions Need Call Accounting
April 01, 2014
By Susan J. Campbell
TMCnet Contributing Editor
What goes through your mind when you review your company’s telecom bills? Do you look across departments to identify problem areas? Do you examine current processes to identify opportunities for streamlining and efficiency? Do you ignore the details and just pay the bill? If the last applies to you, do you already have a call accounting solution in place that ensures the optimal use of all resources?
The educational institution is one that can’t afford to overlook the cost of telecom across the organization. For all intents and purposes, the university is at least a medium-sized business, one with considerable costs and operations. A failure to examine the impact of telecom costs across various departments and buildings could be considered mismanagement. When budgets are tight and a hope for more in terms of financial support is too far in the distance, a call accounting solution has to be applied.
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A number of different departments make up universities and educational facilities. For some, that means they are spread out across a campus, a town or a state. When trying to reconcile telecom bills, the process can be nothing short of daunting. The introduction of mobile phones brought on another bill and a process that required a team of workers to scrutinize the call records to ensure each item was charged to the right department. The process was time-consuming, tedious and costly.
Still, mobility is an important asset for all organizations and makes up a strategy that they can’t ignore. With access to Infortel Select, a call accounting solution from ISI (News - Alert), these organizations no longer have to invest considerable time and effort into deciphering their telecom bills. One administrator can now perform Carrier Bill Reconciliation in just minutes, eliminating the need for extra staff and additional quality control. This application will help identify erroneously listed calls, mistimed calls and calls that may have been billed at incorrect rates.
Educational institutions aren’t getting any smaller and as Bring Your Own Device and other mobile strategies are being adopted, access to a proven call accounting solution delivers even more value to the bottom line. Users still have to stay connected, but the benefit doesn’t have to come with a high cost.
Edited by Stefania Viscusi