The Benefits of Carrier Bill Reconciliation
April 26, 2012
By Juliana Kenny
TMCnet Managing Editor
The complexity of phone bills is one of those modern nightmares that all who participate in the communications world have to deal with – from the consumer on up to the enterprise. But when we’re talking about a large organization required to reconcile carrier bills, the room for error and the labor involved can be staggering.
Fortunately, call and contact centers no longer have to devote hours poring over carrier bills trying to match up call records with charges. Call accounting technology makes the simplification of this process real for the telecom operator while taming the beast of bills.
One such solution is the Carrier Bill Reconciliation solution from ISI Telemanagement. By taking actual call detail records from a PBX (News - Alert) or VoIP platform and matching each call against carrier bills, ISI’s solution allows reconcilers to spot erroneously listed calls, mis-timed calls, and/or calls billed at incorrect rates.
A telecom manager for a Department of Family Services commented on his company’s use of the solution: “Our state government requires a monthly audit of our phone bills. ISI’s (News - Alert) Carrier Bill Reconciliation does in seconds what used to take 3 staff members more than 2 days in labor to accomplish. We found over $2,500 in misapplied rates and incorrect call durations the first time we used Carrier Bill Reconciliation.”
In tangible form, using an automated solution to reconcile carrier bill statements condenses hours of manual labor and satisfies compliance requirements. No detail should be overlooked when analyzing rambunctious billing statements, especially for larger organizations whose call records can be daunting.
ISI Telemanagement’s line of telecom cost reduction and management products includes carrier bill reconciliation as a feature of a slew of auditing and accounting solutions that expedite the cost management processes for call and contact centers.
Edited by Stefanie Mosca