Optimize your Call Accounting Processes with Thoughts from ISI
August 24, 2011
By Juliana Kenny
TMCnet Managing Editor
Want to learn how best to streamline your VoIP process? Trying to figure out how to cut your telecom costs? Exploring how best to managing your call accounting strategies? These are all ventures any discerning contact center supervisor or manager has on a regular basis. Here to help is ISI (News - Alert) Telemanagement, a provider of industry-leading call accounting and TEM services.
With a webinar occurring on August 25 at 12 p.m. ET, ISI will be bringing its decades of experience to the table to help listeners better understand where they can improve their contact center’s communication processes, especially when it comes to improving customer experiences and agent efficiency.
“If you only use call accounting to price phone calls, you need to attend this webinar and discover the wealth of business analytics contained in your data!” said Mark, D. McNeill, vice president for Strategic Marketing Solutions at ISI.
The webinar, titled, “Call Accounting – It’s More Than Just The Cost Of The Call,” will explore how organizations can better take advantage of their call accounting processes to improve customer relationships, harness all of the data available to them, and improve existing TEM solutions.
Led by McNeill, the webinar will benefit those contact center managers, supervisors, and business owners who are seeking effective ways to focus their communication with customers while cutting costs and improving agent productivity. Don’t miss this webinar for a chance to gain selected insight into the TEM and call accounting industry.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Chris DiMarco