With so many different technology options available today that are designed to make your work life easier and more efficient, how do you select the right fit for your environment? Can you expect the same level of enhancement from everything on the market, or do you need to do your research to identify a best fit? Business VoIP providers worth your time will help you explore all options, making sure you find the best offering to fit your needs.
To get the most bang for your buck, however, you have to dig a little deeper. For instance, is the VoIP provider testing the VoIP system to ensure it is functioning with the highest voice quality possible? If you’re not sure why this matters, it’s time to take a step back and do a little more homework before you select a solution or you’re bound to fall prey to marketing promotions instead of value-added technology.
Voice quality matters, not just from the standpoint that you have to be able to understand the person on the other end of the line; but because the conversation on the phone is often the only perception of your brand the person will develop before making a decision. If voice quality is less than stellar, it’s likely that you’ll give the impression that you don’t have what it takes to meet their needs and they will take their business elsewhere.
That’s why, among business VoIP providers, GL Communications (News - Alert) has announced the release of its enhanced Voice and Data Testing Solutions: VQuad WebViewer and Mobile Device Controller. The reason this matters is about more than just customer perception for the client – it could ultimately determine the date of carriers and end equipment manufacturers, according to Robert Bichefsky, senior manager of product development.
In this new age of communications, companies have to have access to simple and effective methods for testing data and voice. With mobile test solutions from GL Communications, this capability is extended, along with the flexibility of connecting between and to any network, interface or service. Users rely on VQuad software to automatically send and record voice files from nearly every network type, as well as automatically control calls.
For business VoIP providers, it’s all about the quality of experience. Users are picky when it comes to communications and any faulty performance on the line will quickly render the customer dissatisfied. Therefore, those who want to lead in the market will not only conduct testing, but will make it a regular task in doing business to ensure quality performance on each and every call.
Edited by Alisen Downey