Business Process Automation Featured Article

Interactive Intelligence Sees 1Q Revenue Increase 19 Percent

April 27, 2010

Call center solutions provider Interactive Intelligence reported first quarter revenue of $35 million, an increase of 19 percent over the first quarter of 2009.

On a GAAP basis net income was $1.9 million with diluted earnings per share of $0.10, compared to $1.2 million or EPS of $0.07 in the first quarter of 2009. Net income on a non-GAAP basis was $4.1 million with EPS of $0.22, compared to $2.9 million or EPS of $0.16 for the same quarter last year.


The company attributed the revenue increase to stronger sales in both products and services. Product revenues increased 20 percent while services revenues increased 18 percent compared to the first quarter of 2009.

'We had strong year-over-year order growth across all major geographies,' said Interactive Intelligence (News - Alert)founder and CEO Dr. Donald E. Brown. 'These orders included significant new communications-as-a-service contracts.'

Brown said the company saw increased revenue from its communications-as-a-service offering, which is gaining in popularity without cannibalizing Interactive Intelligence's on-premises installed base. In addition the company is seeing increased sales from its new business process automation solution, Interaction Process Automation, which became generally available in February.

Brown said IPA is 'a key differentiator for us in the marketplace, as it directly connects our communications platform to a customer's operational efficiency and profitability.'

In February Interactive Intelligence announced that it had been positioned in the leaders' quadrant of the Gartner (News - Alert)Magic Quadrant for Contact Center Infrastructure, Worldwide report.

More recently the company announced that it had been added to the S&P SmallCap 600 Index and the Nasdaq Global Select Market.

Interactive Intelligence also picked up numerous awards during the first quarter, including a 2009 Product of the Year Award from Customer Interaction Solutions magazine and a 2010 Technology Company of the Year for Contact Centers in North America award from Frost & Sullivan (News - Alert).

Interactive Intelligence also reported that its cash and investment balances as of March 31, 2010 increased to $71.4 million with no debt.


Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard

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