Business Process Automation Featured Article

NetSuite Partners with Genpact to Introduce BPM for the Cloud

April 19, 2010

Cloud-based business software provider NetSuite Inc. and business process management company Genpact Limited have announced a strategic partnership designed to leverage the growing power and popularity of cloud computing to transform and modernize business process management (BPM).


The companies are working together to provide the industry's first BPM solutions designed to take advantage of the dramatic cost savings and productivity benefit of cloud computing.

These solutions will enable companies to quickly realize the benefit of efficient, cost-effective and nimble enterprise management in place of traditional software infrastructure.

This partnership combines the strengths of the NetSuite (News - Alert) cloud business management suite - which includes enterprise resource planning (ERP), customer relationship management (CRM) and e-commerce - with Genpact (News - Alert)'s industry and process domain expertise and global operating model in managing business processes for clients.

The outcome will ensure businesses will have access to significant control, flexibility and visibility as they seek to cut IT costs and streamline key business processes.

'Over the last few years, we have seen significant shifts in the business challenges facing mid- market companies as they manage their growth. To help address many of these challenges, mid-market companies are increasingly adopting cloud computing solutions that offer scalability and low acquisition costs,' said NV 'Tiger' Tyagarajan, COO, Genpact, in a statement.

'We believe that our alliance with NetSuite will combine our business process expertise and vast technology and industry experience with NetSuite's robust on-demand delivery platform to set the industry standard for cloud-based business process solutions for this market segment. Likewise, we see many large enterprises embracing similar approaches for addressing their growth needs in emerging markets or to replace expensive and outdated legacy systems and processes.'

Genpact will employ its global IT program management and ERP consulting teams to provide NetSuite implementation services to mid-market companies and divisions of larger companies throughout the world. NetSuite's OneWorld solution will be used by Genpact to provide business process services to these clients.

Relying on NetSuite's cloud-based OneWorld solution to deliver services, Genpact will be able to eliminate the need to buy, install and maintain the hardware, software and infrastructure that was previously required.

In the transition to the cloud, Genpact will be able to configure outsourced services more quickly and deliver services more efficiently, reducing the costs and risks associated with delivering the service to clients.

'We are excited to have Genpact as the first partner utilizing NetSuite OneWorld to provide a world-class BPM solution,' said Zach Nelson (News - Alert), CEO of NetSuite. 'Combining Genpact's deep experience in business process management, proven program management and IT integration skills with NetSuite's revolutionary cloud application creates a compelling solution that will allow companies of any size to cut costs, streamline their operations and increase the speed of their business.

Genpact's visionary adoption of a cloud infrastructure for BPM services is a model for 'BPM 2.0' that will generate substantial benefits for both Genpact and their clients,' added Nelson.

Genpact and NetSuite expect that clients will be able to on average, optimize their cost of running business processes and corresponding technology investments by up to 40 percent with this offering.

Last week NetSuite unveiled SuiteFlow, a new graphical workflow management solution designed to give users of cloud computing business suites the ability to easily develop, automate and streamline complex business processes with simplicity.


Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Patrick Barnard

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