Business Process Automation Featured Article
Interactive Intelligence Partners with RWD Technologies to Help Customers Implement its New Business Process Automation Product
RWD, which employs more than 900 people worldwide, assists clients and partners in enhancing organizational productivity through its broad range of integrated products and services including human capital management and IT consulting services, business transformation and lean process improvement, end-user training, change management, knowledge management and operator effectiveness management. Its serves a broad range of industries including manufacturing, energy, automotive, aerospace, healthcare, life sciences, consumer products, financial, telecommunications, services, higher education and the public sector.
Interactive Intelligence announced its new Interaction Process Automation (IPA) solution in June. The new offering -- a module that plugs into Interactive Intelligence's CIC platform -- facilitates what is being called “communications-based process automation” (CBPA). Basically it enables organizations to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine business processes. The new offering will include support for documents in a wide range of formats -- in addition to the multimedia contacts (phone, email, IM, conferencing, etc.) the platform supports currently.
The new solution will give Interactive Intelligence customers “everything they need to capture, prioritize, route, escalate and track each step of a business process,” only for a lot less compared to stand-alone or “best-of-breed” solutions, since the underlying architecture will have (presumably) already been deployed. As such, IPA is being developed as an affordable alternative to the more complex, and more expensive, stand-alone solutions that are already on the market. Most of these solutions require extensive up front investment, including considerable integration work, as well as the high cost of ongoing maintenance.
Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard