Business Process Automation Featured Article

Interactive Intelligence Named to Software Magazine's 'World's Top 500 Software and Service Providers' Listing

September 24, 2009

Interactive Intelligence, a provider of VoIP contact center and corporate telephone systems, has been named to Software Magazine’s “World’s Top 500 Software and Service Providers” listing.

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises. It is based on total worldwide software and services revenue for the previous year. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware.

This is the ninth year in a row that Interactive Intelligence (News - Alert) climbed in the ranking, placing 194th with 2008 revenue of $121.4 million. This represents a 10.5 percent growth rate over revenue from 2007.
In a press release, John P. Desmond, editor of Software Magazine and, said the 2009 Software 500 “showed healthy results with total revenue of $491.3 billion worldwide in 2008, representing an 8.8 percent growth rate from the previous year.” He said Interactive Intelligence “should be extremely proud of its ranking this year with a faster-than-industry growth rate.”

Interactive Intelligence founder and CEO Dr. Donald E. Brown pointed out that the company climbed 73 places over the last three years.

“This steady climb underscores our vision for providing the most innovative IP communications software to help customers reduce costs and improve service – two absolute imperatives in today’s challenging economy,” he said.

Interactive Intelligence was in the news several times last week: On Monday TMCnet announced that American Advisors Group, which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence’s all-in-one contact center platform, Customer Interaction Center, to improve its customer service; on Wednesday Interactive Intelligence announced that it had elected Richard G. Halperin, former CEO of JBA International, to its board of directors; and on Thursday the company announced that Canada-based restaurant chain Pizza Pizza had expanded its use of the CIC platform across all of its corporate offices.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

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