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One of the crucial aspects of creating a positive customer experience is to provide immediate response to queries. According to industry watchers, slow response time can badly affect brand image in a time when customers have become bolder, more vocal and more impatient than ever, demanding immediate communication for resolving issues. Quick and easy access to information helps speed up customer communications.

Under this backdrop, information governance has become an essential part of customer support service. Recall is a key player in the information governance and native data storage space. Expanding its information management solutions portfolio, the company has recently introduced a Web-based tool called Recall Portal that allows for immediate access to information.

As explained by Recall’s global VP Rob Hamilton, immediate access to information has become a business necessity. Recall Portal has been designed to address that need. This intuitive, user-friendly, Web-based tool is designed to help the businesses securely manage data assets. The tool enables its users to gain better control over and garner better insight from all of their physical and digital data so the information can be utilized to deliver a superior customer experience.

Using the tool, the users can access in real time, all physical and digital holdings, across Recall service lines. No matter if you are in the office or on the go, Recall Portal will let you access the data you want from desktop as well as from any mobile device.

No matter in which part of the world you are in, using this tool, you can also generate customized reports or review reports in real time.

With an array of customer friendly features like live chat option, single sign-on access across all Recall customer systems, online billing and invoice access, quick search function and more, Recall Portal helps deliver outstanding customer care.

“Recall’s focus on its customers is the driving force behind the solutions we develop. As digital solutions become more available to our customers, we are bringing the same security, management and governance capabilities that they have enjoyed for years into the digital content repositories. The Recall Portal is built upon the latest technologies in web-based services to drive a differentiated customer experience. The solution provides customers complete control over their digital and physical assets, including secure single sign-on from any device, anytime. The Recall Portal is part of our digital portfolio, and highlights how we are innovating for the future,” global chief information officer of Recall Rohan Pal noted in a statement.

The company reps said that Recall Portal will be available beginning December 1, 2014.